Do you offer free shipping?

We offer free standard shipping on orders over $75 within the US. For orders under $75, standard shipping fees apply. Check out our Shipping Information page for all shipping options and pricing.

What shipping carriers do you use?

We primarily use USPS and UPS for shipping within United States. For all international orders we leverage DHL and UPS shipping partners. Depending on your location, you may be able to choose between different shipping options at checkout.

Do you ship internationally?

Yes! We proudly ship worldwide from the United States. No matter where you are, we’ll make sure your Al Zarif pieces reach you.

Which countries do you ship to?

We ship to most countries across North America, Europe, Asia, the Middle East, Africa, and Oceania. If you’re unsure whether we ship to your location, feel free to contact us at support@alzarif.us.

How long does international shipping take?

Delivery times vary depending on your location and the shipping method selected at checkout. On average:Standard International Shipping: 7–21 business daysExpress Shipping (if available): 3–7 business daysPlease note that shipping times may be affected by customs clearance or local postal services.

How much does international shipping cost?

Shipping rates are calculated at checkout based on your country and preferred shipping method. We strive to offer competitive international shipping fees.

Do I have to pay customs or import duties?

Import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are not included in your order total and are the responsibility of the recipient upon delivery.

How long will it take to receive my order?

Orders typically take 1-2 business days to process. Once processed, shipping can take anywhere from 3 to 7 business days depending on your location. You'll receive a tracking number as soon as your order is on its way!

How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order directly through the carrier’s website (USPS or DHL/UPS). You could also use our delivery tracking page https://17track.net/en

What if my country isn't listed at checkout?

If your country isn't listed, please email us at support@alzarif.us, and we’ll do our best to accommodate your order.

I never got my order, what to do?

We are sorry to hear that. Here's what you can do if you never received your order:1) Check Order ConfirmationVerify you received an order confirmation email or number.Check the shipping address and expected delivery date.2) Track the OrderUse the tracking number (if provided) to see the delivery status.Check with the carrier (like UPS, FedEx, USPS) for updates.3) Check for Delivery IssuesLook around your property or ask neighbors in case it was misdelivered.See if there’s a “delivery attempt” notice.4) Contact support at Al Zarif Report the missing order with your order number and details via email to support@alzarif.us or call us - +1470-830-1819

Can I change my order after it’s been placed?

Once an order is placed, we start processing it immediately to get it to you as quickly as possible. Unfortunately, we're unable to make changes or cancel orders after they’ve been submitted. However, you can reach out to us at support@alzarif.us, and we’ll try to assist if possible.

How do I know if an item is in stock?

We keep our online store updated in real-time, so if an item is available for purchase, it’s in stock! However, if an item sells out, it will be marked as “Sold Out” on the website, and you won’t be able to add it to your cart. You can opt to be notified as soon as the item is back in stock.

What is your return/exchange policy?

What is your return/exchange policy?We want you to love what you ordered! If you’re not completely satisfied, you can return or exchange your item within 30 days of receipt. Items must be in their original condition—unworn, unwashed, and with all tags attached. Visit our Returns & Exchanges page for more info on how to process a return.Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Where is your clothing brand based?

We are proudly based out of Atlanta, Georgia! All our products are designed and curated with a passion for style, quality, and global culture.

Where can I find your store in Atlanta?

For now, we’re only available online. But, if you’re ever in Atlanta, you can follow us on social media for pop-up events, collaborations, and any other in-person opportunities!

Is it safe to shop on your website?

Absolutely! We use industry-standard encryption to ensure your payment and personal details are kept secure. Your privacy and security are important to us.

Do you offer any discounts or promotions?

We love giving our customers great deals! Sign up for our newsletter or follow us on social media to be the first to know about sales, promotions, and special discounts.

What sizes do you carry?

We offer a range of sizes to accommodate all body types. Our sizing ranges from S to XL. Be sure to check our Size Guide for more details on measurements.

Do you offer gift cards?

Not yet! We plan to offer digital gift cards that you can purchase and send to loved ones. You can find them in our Gift Cards section on the website once they are available soon.

How do I contact customer service?

If you have any questions or need assistance, feel free to reach out to our customer support team at support@alzarif.us and We’ll get back to you as soon as possible!

Contact Us

We’d love to hear from you! Whether you have a question about your order, our collections, or just want to say hi — feel free to reach out.

Customer Service Email: support@alzarif.com

Press and Collaborations

For media kits, collaborations, or inquiries:
Email: info@alzarif.com

Stay connected and be the first to know about drops, events, and more.
📸 Instagram: @alzarif.us
📘 Facebook: facebook.com/alzarif

FAQs

Need help fast? Check our FAQs Page for common questions about sizing, shipping, returns, and more.

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